Frequently Asked Questions (FAQ)

What are the art policies?

In order to properly reproduce your image on a product, art must be submitted in a high resolution, vector format. If you have a low resolution image, we can convert it to an appropriate file for a small fee. In addition, if you need us to create art for you, we can. Please contact us for details.

What is the standard delivery time?

Depending on the type of product that you are ordering, delivery can range from a few days to a few weeks. We like to assume 2 weeks as an average. If you need something quickly, we can coordinate rush deliveries. Please contact us and we can review the various options

Can we see sample or a mock-ups

Depending on the factory that we are using, we can often get a sample or a mock-up before production. Samples are usually free as long as your group pays for the shipping charges.

What are the payment/reimbursement options?

The following payment options are available to Penn Departments and Student Organizations. Invoices will be sent upon shipment of products and payment is due upon receipt. Larger orders may require a deposit. Because we are also recognized as an official vendor of U Penn, administrators and departments can submit the appropriate forms to Penn Procurement in order for Penn to process payment. When making a direct payment, we accept credit cards and checks. Student groups may be eligible for Student Activity Funds or additional funding from your department. Please contact Student Activities (http://www.sacfunded.net) or your department/school to learn about the details. We can also help you coordinate school reimbursement

Can we meet on campus to discuss a product options?

Yes. Please contact us and we will gladly schedule an appointment